TO: Honorable Mayor & Members of the North Port Commission
FROM: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager
TITLE: Approve the Statement of Work and the Addendum to the Master Service Agreement Between CivicPlus, LLC and the City of North Port for SeeClickFix Application Integration with the City's Lucity System with an Annual Cost of $4,892.94.
Recommended Action
Approve the Statement of Work and the Addendum to the Master Service Agreement between CivicPlus, LLC and the City of North Port for SeeClickFix Application Integration with the City's Lucity system.
Background Information
The city currently utilizes the SeeClickFix application as a service request tool to enable its citizens to have a clear and distinct way to communicate with their local government. A citizen enters a request into SeeClickFix for a specific request that would need to be addressed, either by one department within the city or possibly multiple departments. The request then gets routed to the appropriate person(s) to take corrective action. The person tasked with completing the request must either create a work request manually within Naviline or Lucity. Once completed, the request gets closed out within SeeClickFix.
The statement of work and addendum to the master service agreement is to bridge the gap between SeeClickFix and the city's Lucity work order/request system as one seamless workflow. Once a citizen submits a notification within SeeClickFix, the new flow would automatically create a work request and assign it a work request number, which would be provided to the originating citizen for follow-up or tracking purposes. Once the work request is created within Lucity, it would be routed to the appropriate person where hours worked, parts used, and other additional information pertaining to the work request can be tracked.
SeeClickFix is a sole source provider of the functionality that their software delivers. It is the only complete system to provide management, ...
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