TO: Honorable Mayor & Members of the North Port Commission
FROM: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager
TITLE: Approve the Termination of the Maintenance Agreement With ThyssenKrupp Elevator Corporation Effective on October 17, 2026.
Recommended Action
Approve the termination of the Maintenance Agreement with ThyssenKrupp Elevator Corporation effective on October 17, 2026.
Background Information
The City of North Port currently has a Maintenance Agreement with ThyssenKrupp Elevator Corporation (TK Elevator) which provides preventative maintenance, annual testing, parts and devices for elevators at various locations within City facilities. Over time, staff have observed ongoing performance issues, including:
> Delays in responding to service calls and urgent maintenance needs.
> Poor communication and lack of status updates on service requests.
> Incomplete repairs or repairs not completed with a reasonable timeframe.
> Inconsistent adherence to the preventative maintenance and testing schedule.
These deficiencies have negatively impacted the reliability of elevator operations at our facilities and pose both safety and operational concerns.
This Maintenance Agreement is effective for a five (5) year term beginning at the end of the New Installation Maintenance (NIM) warranty. It automatically renews for additional five-year terms unless either party provides written notice of intent to cancel at least 90 days before the end of the current term. The current Maintenance Agreement was last renewed on October 17, 2021, and is set to renew again on October 17, 2026.
Nonperformance is defined as TK Elevator's inability to remedy any deficiencies within thirty (30) days after receiving written notification from the City of North Port. Notices shall be sent by certified mail with a return receipt requested.
The Maintenance Agreement does not impose any financial penalties for termination or non-renewal.
The following provides two options which ...
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