TO: Honorable Mayor & Members of the North Port Commission
FROM: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager
TITLE: Presentation by City of North Port Lean Six Sigma Team Regarding the Development Services Department Project.
Recommended Action
No action required.
City Commission Options
None.
Background Information
The City of North Port remains committed to continuous improvement and data-driven decision-making in service to our residents. To advance this commitment, a cross-Departmental team of five staff members completed specialized Lean Six Sigma Green Belt training through the University of South Florida Corporate Training and applied those methodologies to a focused improvement project.
The team centered their efforts around addressing the problem statement: “The City of North Port has a perception of being difficult to do business with because of high fees assessed by Development Services.” Representing various Departments across the organization, this team utilized Lean Six Sigma tools and disciplines to identify inefficiencies; eliminate redundancies; and develop targeted solutions to better serve our community.
This presentation will highlight the team's findings; process improvements identified; and measurable outcomes achieved through their project. This project demonstrates our organization's dedication to operational excellence and evidence-based service delivery.
Strategic Plan Pillar
Good Governance
Financial Impact
Not applicable.
Procurement
Not applicable.
Attachments:
1. Presentation
Prepared by: Kyle Beste, Network Administrator, Information Technology Division
Larry Ford, Security Administrator, Information Technology Division
Kaitlyn Griffin, Performance & Accountability Officer, City Manager’s Office
Scott Jalwan, Accreditation Coordinator, Parks & Recreation Department
Department Director: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager