TO: Honorable Mayor & Members of the North Port Commission
FROM: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager
TITLE: Approve Contract Number NPPO0001, a Five (5) Year Licensing Agreement Between TeamDynamix and the City of North Port for Information Technology Service Desk Software, Maintenance, and Implementation in the Amount of $48,218.51 and Authorize the City Manager to Approve Future Renewals with the Same Terms and Conditions.
Recommended Action
Approve Contract Number NPPO0001, a Five (5) Year Licensing Agreement between TeamDynamix and the City of North Port for Information Technology service desk software, maintenance, and implementation in the amount of $48,218.51 and authorize the City Manager to approve future renewals with the same terms and conditions.
Background Information
TeamDynamix is an Information Technology service management platform that will replace the City's Information Technology Division's current service desk ticketing software, KACE. TeamDynamix's service management platform that will provide the following:
> A platform that will assist the Information Technology Division's staff track service desk tickets and assets. This will provide more effective project management along with better documentation.
> A user-friendly interface for employees and several self-service options to resolve troubleshooting issues more promptly.
Contract Number NPPO0001, a Five (5) Year Licensing Agreement between TeamDynamix and the City of North Port for Information Technology service desk software, maintenance, and implementation in the amount of $48,218.51 has been reviewed by the City Attorney and is legally correct as to form.
Strategic Plan
Maintained/Upgraded/Expanded City Infrastructure
Financial Impact
The total cost for Contract Number NPPO0001, a Five (5) Year Licensing Agreement is $48,218.51. This includes a first-year payment one-time cost of $8,400 for implementation services and annual $7,500 for software maintenanc...
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