TO: Honorable Mayor & Members of the North Port Commission
FROM: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager
TITLE: Approve and Authorize the City Manager to Execute the Statement of Work and the Master Services and Hosting Agreement Between Selectron Technologies, Inc and the City of North Port for Atlas Insight and SelectTXT Subscription With a Term of Five Years in the Amount Not to Exceed $371,770 and Authorize the City Manager to Approve any Modifications or Terminations in Concurrence With This Agreement.
Recommended Action
Option 1: Approve and authorize the City Manager to execute the Statement of Work and the Master Services and Hosting Agreement between Selectron Technologies, Inc and the City of North Port for Atlas Insight and SelectTXT subscription with a term of five years in the amount not to exceed $371,770 and authorize the City Manager to approve any modifications or terminations in concurrence with this Agreement.
City Commission Options
Option 1: Approve and authorize the City Manager to execute the Statement of Work and the Master Services and Hosting Agreement between Selectron Technologies, Inc and the City of North Port for Atlas Insight and SelectTXT subscription with a term of five years in the amount not to exceed $371,770 and authorize the City Manager to approve any modifications or terminations in concurrence with this Agreement.
Pros:
Reporting data indicates a steady decline in Interactive Voice Response (IVR) usage. Transitioning to Selectron’s SelectTXT reallocates a portion of IVR funds toward a modern, scalable solution that aligns with citizens’ preferred communication methods.
Offers a faster, more convenient option for both citizens and field staff to schedule inspections.
While adding SelectTXT represents an overall increase in costs, reducing IVR licensing expenses offsets part of the investment, making this a more efficient longterm solution than maintaining the current IVR system alone. The proposed fiveye...
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