TO: Honorable Mayor & Members of the North Port Commission
FROM: A. Jerome Fletcher II, ICMA-CM, MPA, City Manager
TITLE: Approve Contract Number NPPO0001, a Five (5) Year Licensing Agreement Between TeamDynamix and the City of North Port for Information Technology Service Desk Software, Maintenance, and Implementation in the Amount of $48,218.51 and Authorize the City Manager to Approve Future Renewals with the Same Terms and Conditions.
Recommended Action
Approve Contract Number NPPO0001, a Five (5) Year Licensing Agreement between TeamDynamix and the City of North Port for Information Technology service desk software, maintenance, and implementation in the amount of $48,218.51 and authorize the City Manager to approve future renewals with the same terms and conditions.
Background Information
TeamDynamix is an Information Technology service management platform that will replace the City’s Information Technology Division’s current service desk ticketing software, KACE. TeamDynamix’s service management platform that will provide the following:
Ø A platform that will assist the Information Technology Division’s staff track service desk tickets and assets. This will provide more effective project management along with better documentation.
Ø A user-friendly interface for employees and several self-service options to resolve troubleshooting issues more promptly.
Contract Number NPPO0001, a Five (5) Year Licensing Agreement between TeamDynamix and the City of North Port for Information Technology service desk software, maintenance, and implementation in the amount of $48,218.51 has been reviewed by the City Attorney and is legally correct as to form.
Strategic Plan
Maintained/Upgraded/Expanded City Infrastructure
Financial Impact
The total cost for Contract Number NPPO0001, a Five (5) Year Licensing Agreement is $48,218.51. This includes a first-year payment one-time cost of $8,400 for implementation services and annual $7,500 for software maintenance. These funds are in the approved Fiscal Year 2023 Information Technology Division budget, account number 001-0710-516-31-05 and account number 001-0710-516-46-01. Each year, the annual subscription will increase per the attached Licensing Agreement. There also includes a provision for adding additional licenses at $500.00 each in the first year and will increase each year.
Procurement
Procurement is being made in accordance with Administrative Procurement Thresholds set forth in the Purchasing Procedures Manual.
Attachments:
1. TeamDynamix Contract Number NPPO0001
2. TeamDynamix Procurement Request Form - Informal Quotes
Prepared by: Vicki Edwards, Senior Business Administrator
Eric Ryan, Information Technology Manager
Department Director: Juliana B. Bellia, Assistant City Manager